October 15, 2007

Bill Oats
Willard Heat & Air
Forney , TX 75126

Dear Bill:

Thank you for the professionalism and quality of work when installing our new Trane heat & air systems. I have dealt with many companies as a Realtor and you are hands down the best!

I admit we were nervous knowing your employees would have to walk through the entire house several times to get to both units and bringing those large pieces down out of the attic. But our fears pleasantly vanished when they brought in clean floor cloths and covered their shoes. They were very personable and explained what they were going to do. You came by to inspect the work each day and even recommended a little work that really needed to be done and why it would make our system better. Once completed, the floors were cleaner than when you started. When I mentioned to your employee that I could finish up the cleaning, he would not hear of it. Your customer service speaks louder than a thousand words and I'll refer everyone to you.

The system is wonderfully quiet and I'm seeing less dust since the air cleaners were installed. Thank you again.

Sincerely,

Ron & Jeannie Bauer